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Frequently Asked Questions..... and our answers

Our plants are supplied either as young plants, potted plants, bare rooted plants or bulbs and corms, as stated in each plant description.

Young plants
are grown in the ideal plug size to provide the best conditions required during the first stage of each plant’s development.
Usually measuring approximately 8-15cm (3-6”) from root base to stem tip, although they are often larger. In ideal conditions they may be planted directly into the ground, however, we recommend they are potted on for 3-4 weeks to develop strong root growth prior to planting out. 

Looking at the picture on the left, Evie is holding a Penstemon young plant and a pot containing a penstemon that was potted on 6/8 weeks previously as a young plant.  

Potted plants
(5cm, 7cm & 9cm) as in the picture on the right, are the next stage of development, for those of you who like instant gardening.  These can be either planted straight out soon after arrival or grown on a little longer in pots, whichever you prefer.  


Bare root plants
as in the picture on the left, are not always pretty on arrival but they are at least one year old and have been harvested from the field whilst dormant during the winter. We store them at optimum conditions until you are ready to receive them.  Plant out on arrival and once the sunshine warms them they will continue to grow and bloom as if they have never been disturbed. As they are mature plants, please order early to avoid disappointment.
Bulbs and Corms come in various sizes, this is not directly relevant to the eventual size of the plant.  You do not have to worry about planting immediately on arrival as they will store well in a cool dry place for a couple of weeks.  They are so easy as the flowers are already nestling in the centre, if you ever cut one open you can see them! Although this would of course mean you cannot use the bulb afterwards.

Ordering, Payment and Delivery
All orders will be confirmed by post, (please note that payment is taken at time of order as if there was a problem plants cannot obviously be returned for resale like hard good can), giving an approximate delivery date.
Please be understanding around the expected time of delivery as inclement weather can alter things slightly. Rest assured, we would always contact you if the delay were more than 15 days.

Royal Mail will deliver your plants in sturdy packaging, along with plant identification labels and cultural notes giving advice on the care of your plants. We can also deliver to an alternative address and if necessary delay delivery to avoid inconvenient dates.


denotes the Royal Horticultural Society’s special Award of Garden Merit for plants they consider to offer an outstanding performance in the garden. As in the picture opposite, Aquilegia Nora Barlow AGM planted with Allium giganteum Globemaster AGM.

On occasion it may be necessary to send alternative varieties within a collection. We do not take the decision lightly and always try to provide a plant of equal or greater interest and cost. Please indicate when ordering if this is unacceptable.



If, for any reason you are not delighted with your purchase, just return it to us within 21 days.
We promise to exchange the item or return the price you paid for the item in full. this is in addition to your statutory rights.
Hayloft Plants will not agree to refunding the costs of returning the parcel to us.

Postage Charges
UK delivery addresses

For any orders and sundry products the postage charge is £4.95, regardless of the number of items you order, and delivery is free when you spend over £50.

Airmail postage charges

We can send plants to Europe, but to ensure a speedy delivery the postage is a cost of £5.95 per collection ordered.  

If you have any questions, we have not been able to answer on this page, please do contact us and we will always do our best to help.

Our telephone number for
Customer Service and queries
is (01386 562 999)
and for orders (01386 554 440).  

Our fax number is 01386 553 833 and our emails are as below.